We sincerely hope you will be happy with your purchase from Serene Valley Holistic Therapies as an agent for Earthing Oz. However if for any reason the product does not meet your expectations and you wish to return the item to us, we have an easy and fair returns policy.
Please see below for which best describes your reason for wishing to return your item.
Damaged Goods Returns
All items will leave Earthing Oz in brand new, mint condition. We ask that you inspect your items upon delivery and if any goods received are deemed to be faulty or damaged upon arrival, you may be entitled to apply for a Damaged Goods Return.
Order Mistake Returns
We totally understand that everyone makes mistakes and sometimes you accidentally order the wrong item.
If, in the very unusual circumstance that we accidentally send you the wrong item (we, too, are only human and occasionally make mistakes!), please contact us straight away and we will rectify the problem in as quick and fuss-free a manner as possible, with no extra cost or inconvenience to you.
Change of Mind Returns
We encourage you to do your research and read all the product information available on our website before making your purchase. If you have any questions about the product before completing your purchase, please feel free to email or call us to speak one of our friendly team.
We accept Change of Mind Returns within 30 days of purchase in certain circumstances, but the following conditions must be met. All Change of Mind Returns are subject to a $20 restocking fee, so $20 will be deducted from any refund amount paid.
- The product must be unused or show no sign of use whatsoever
- The product must not be damaged, scratched or marked in any way
- The product must be in its original, undamaged packaging with all accessories and instructions
- We do not accept change of mind returns on our range of EMF Meters
If your return meets all of the above conditions and you wish to apply for a Change of Mind return, please contact us at Serene Valley on mob: 0418 875 143
If you are unsure about your return, please contact us on 0418 875 143 or by email at serenevalleyht@gmail.com so we can provide further advice and support.